Terms & Conditions

The Services

Hoverise provides an educational coaching platform that enables businesses to develop entrepreneurial skills through AI-powered simulations, assessments, and coaching tools. Features may include personalized learning paths, business simulation environments, progress tracking, and collaboration tools. Specific features and availability may change over time.

Accounts and Eligibility

You must be at least 18 years old or have proper authorization from your educational institution to use the Services. For users under 18, explicit parental or guardian consent is required before accessing the Services. You are responsible for safeguarding your account credentials and for all activities under your account.

Educational institutions may create accounts on behalf of their students and are responsible for obtaining appropriate permissions and maintaining compliance with applicable educational privacy regulations.

Customer Data and License

"Customer Data" means any data, content, or materials you (or your users) submit to or create within the Services, including learning progress, assessments, and business project data.

• Ownership: You retain all rights in Customer Data.
• License: You grant Hoverise a limited, non-exclusive, worldwide license to host, process, and display Customer Data solely to provide the Services and improve educational outcomes.
• Responsibility: You are responsible for the accuracy, content, and legality of Customer Data and for obtaining necessary rights and consents.

Acceptable Use

You will not:

• Violate laws or third-party rights.
• Upload malicious code or interfere with the Services' operation.
• Attempt to access non-public areas or probe system vulnerabilities.
• Resell or provide the Services to third parties without authorization.
• Use the Services to process regulated data unless expressly agreed in writing.

Third-Party Services

You may connect third-party applications or services. Their terms and privacy policies govern your use of those services. Hoverise is not responsible for third-party services.

Service Level Agreement

We strive to maintain 99% uptime for the Services, measured monthly, excluding holidays, weekends, and scheduled maintenance. Planned maintenance will be announced with reasonable advance notice.

If you experience service downtime exceeding 72 consecutive hours, you may be eligible for service credits equal to 5% of your monthly service fees for each 72-hour period of downtime, with a maximum of one credit per day.

To claim service credits, you must notify us within 24 hours of the downtime incident. Credits cannot be redeemed for cash and are limited to one week of service fees per calendar month.

Support Services

We provide technical support during standard business hours (9 AM - 5 PM CET, Monday through Friday). We aim to respond to support requests within 24 hours during business days.

• Email support for all subscription levels
• Priority support for enterprise customers
• Implementation assistance and onboarding support
• Regular software updates and maintenance

Emergency support outside business hours may be available for critical issues affecting institutional operations, subject to additional terms.

Educational Data Protection

We recognize the sensitive nature of educational data and implement additional protections for data used in educational contexts:

• Educational Records: We comply with applicable educational privacy laws including FERPA where applicable
• Institutional Controls: Educational institutions maintain administrative control over their students' data and account settings
• Data Minimization: We collect only data necessary for educational purposes and service delivery
• No Advertising: Student data is never used for advertising or commercial purposes outside of service delivery
• Instructor Access: Authorized educators can access student progress and assessment data within their courses

Upon termination of institutional agreements, we will delete or return educational data as requested, subject to legal retention requirements.

Fees and Taxes

Subscription fees and usage-based charges are described at signup or in your order form. You authorize us to charge applicable fees and taxes. Fees are non-refundable unless required by law or expressly stated otherwise.

Privacy and Data Protection

Our Privacy Policy describes how we handle personal data. By using the Services, you agree to the Privacy Policy and applicable data processing agreements.

Implementation Services

We provide implementation and onboarding services to help you get started with the platform:

• Initial platform setup and configuration
• User account creation and management training
• Integration assistance with existing systems
• Custom branding and institutional setup
• Training sessions for administrators and instructors

Implementation services are provided on a professional services basis. Specific timelines and deliverables will be outlined in your service agreement.

Security and Breach Notification

We implement reasonable administrative, technical, and organizational measures designed to protect the Services and Customer Data. You remain responsible for securing your accounts and any external systems you connect.

In the event of a security breach that may affect your data, we will notify you within 72 hours of becoming aware of the incident, in compliance with applicable data protection regulations.

Our security measures include encryption in transit and at rest, regular security assessments, access controls, and monitoring systems designed to detect and prevent unauthorized access.

Intellectual Property

Hoverise and its licensors retain all rights in the Services, documentation, and underlying technology (excluding Customer Data). You grant Hoverise a royalty-free license to use feedback you provide to improve the Services.

Warranties and Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE. EXCEPT FOR PAYMENT OBLIGATIONS, INDEMNIFICATION OBLIGATIONS, OR BREACHES OF CONFIDENTIALITY, EACH PARTY'S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate for material breach not cured within thirty (30) days after written notice. Upon termination, your access ceases and we will handle Customer Data according to our Privacy Policy and applicable law.

Governing Law and Venue

These Terms are governed by the laws of the Netherlands. The exclusive venue for disputes is the competent courts in the Netherlands. Mandatory consumer protection rights of your country of residence remain unaffected where applicable.

Changes to the Services or Terms

We may enhance or modify the Services and update these Terms from time to time. If we make material changes, we will provide notice. Your continued use after the effective date constitutes acceptance.

Miscellaneous

These Terms constitute the entire agreement regarding the Services and supersede prior agreements. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a corporate transaction.

Contact